Privacy Policy

Last updated: 15 October 2026

This Privacy Policy explains how The Great Himalayan Tea, Lalitpur, Nepal (“we”, “us”, “our”) collects, uses, stores and shares your personal information when you use www.greathimalayantea.com (the “Website”), place an order, or contact us. It is prepared in line with the Individual Privacy Act, 2075 (2018), the Electronic Transactions Act, 2063 (2008) and the E-Commerce Act, 2081 of Nepal.

By using the Website, creating an account or placing an order, you consent to the collection and use of your information as described in this Policy.

1. Information we collect

Information you give us

Identity and contact: name, phone number, email address, delivery and billing address.
Order details: products purchased, order history, delivery instructions and messages you send us.
Payment information: payment method, transaction reference numbers, and payment screenshots you upload for QR payments. We do not collect or store full card numbers, card PINs or banking passwords.
Account information: username and encrypted password if you create an account.
Communications: emails, WhatsApp messages, reviews, complaints and survey responses.
Business information (wholesale buyers): company name, registration or PAN/VAT number and authorised contact details.

Information collected automatically

Device, browser and IP address information, pages visited, and approximate location.
Cookies and similar technologies (see Section 7).
Security logs used to prevent fraud and attacks.

We do not intentionally collect sensitive personal information (such as caste, religion, health or political views). Please do not send it to us.

2. How we use your information

We use your information only for the following purposes:

to process, verify, pack, deliver and support your orders;
to verify payments, including checking uploaded payment screenshots against our account;
to process returns, refunds, complaints and grievances;
to manage your account and communicate with you about your orders;
to send newsletters, offers and product news, only if you have opted in. You can unsubscribe at any time;
to prevent fraud, abuse, chargebacks and security incidents, and to protect our rights;
to improve our products, Website and service, using aggregated or anonymised data where possible;
to keep accounting and tax records and comply with the laws of Nepal and lawful requests from authorities.

3. Who we share your information with

We do not sell or rent your personal information. We share it only as needed with:

Delivery partners and couriers: your name, address, phone number and order details, to deliver your order.
Banks, wallets and payment providers: to receive, verify and refund payments.
Service providers: website hosting, email, IT security and backup providers, bound to keep your data confidential and use it only on our instructions.
Professional advisers: accountants, auditors and lawyers, where necessary.
Government and authorities: where required by law, court order, or a lawful request from a competent authority, including tax, customs and consumer-protection authorities.
Business transfer: a buyer or successor if our business, or part of it, is sold or restructured, subject to this Policy.

4. International transfers

Some of our service providers, such as hosting or email services, may store data outside Nepal. By using the Website, you consent to such transfers. We take reasonable steps to ensure your information remains protected.

5. How long we keep your information

Order, payment and invoice records: for as long as required by Nepal’s tax and accounting laws, and in any case for at least 5 years.
Payment screenshots: for as long as needed to verify the payment and resolve any dispute, and then as part of our financial records.
Account data: while your account is active. Inactive accounts may be deleted after 3 years.
Marketing data: until you unsubscribe.
Data relevant to a dispute or legal claim: until the matter is finally resolved.

After these periods, we delete or anonymise your information.

6. How we protect your information

We use reasonable technical and organisational measures, including HTTPS encryption, a web application firewall, two-factor authentication for administrators, restricted staff access, and private storage of payment screenshots that are not publicly accessible. No method of transmission or storage is completely secure. You are responsible for keeping your account password confidential. To the extent permitted by law, we are not liable for unauthorised access caused by events beyond our reasonable control or by your failure to protect your login details.

7. Cookies

We use essential cookies to run the shopping cart, checkout, login and security features. We may also use analytics and marketing cookies to understand how the Website is used. You can block or delete cookies in your browser settings, but parts of the Website, including checkout, may not work without essential cookies.

8. Your rights

Subject to the laws of Nepal, you may:

ask what personal information we hold about you;
update or correct your details, including through your account page;
ask us to delete your information, unless we must keep it for legal, tax, accounting, fraud-prevention or dispute purposes;
withdraw consent to marketing at any time;
complain to us, and to the relevant authority, if you believe your privacy has been violated.

To make a request, email info@greathimalayantea.com. We may need to verify your identity before acting, and we will respond within a reasonable time, normally within 15 days.

9. Children

The Website is intended for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

10. Third-party links

The Website may link to third-party websites, payment pages and social media. We are not responsible for their privacy practices. Please read their policies.

11. Changes to this Policy

We may update this Policy at any time by publishing the new version on this page, with a new “Last updated” date. Continued use of the Website after changes means you accept the updated Policy.

12. Governing law

This Policy is governed by the laws of Nepal. Any dispute is subject to the jurisdiction of the courts of Lalitpur District, Nepal.

13. Contact and grievance officer

The Great Himalayan Tea, Lalitpur, Nepal
Email: info@greathimalayantea.com · Phone/WhatsApp: +977 9840176615