Terms and conditions

Last updated: 15 October 2026

These Terms and Conditions (“Terms”) form a legally binding agreement between you and The Great Himalayan Tea, Lalitpur, Nepal (“we”, “us”, “our”, “the Company”), for the use of www.greathimalayantea.com (the “Website”) and every purchase made through it. They are an electronic contract recognised under the Electronic Transactions Act, 2063 (2008) and the E-Commerce Act, 2081 of Nepal. Please read them carefully.

1. Acceptance of these Terms

By browsing the Website, creating an account, ticking the acceptance box at checkout or placing an order, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Refund, Returns & Shipping Policy (together, the “Policies”). If you do not agree, you must not use the Website or place an order.

2. Business information

Business name: The Great Himalayan Tea
Address: Lalitpur, Bagmati Province, Nepal
Email: info@greathimalayantea.com
Phone / WhatsApp: +977 9840176615
Customer service hours: Monday–Friday, 9:00–18:00 (Nepal Time), except public holidays

Our registration, PAN/VAT and e-commerce listing details are displayed on the Website as required by law.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a contract under the Muluki Civil Code, 2074 (2017). By placing an order you confirm that the information you provide is true, accurate and complete, and that you are authorised to use the chosen payment method.

4. Your account

You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately of any unauthorised use. We may suspend or close any account, without liability, where we reasonably suspect fraud, abuse, false information or a breach of these Terms.

5. Products and descriptions

Our teas and herbal blends are natural agricultural products. Colour, aroma, leaf size, taste and appearance naturally vary between harvests, batches and seasons. Such natural variation is not a defect.
Product photographs, packaging images and tasting notes are for illustration. We take reasonable care to describe each product accurately, including its name, ingredients, weight, origin, price and other information required by law.
Packaging and labels may change from time to time without affecting the product itself.
All products are offered subject to availability. We may limit quantities, discontinue products or change ranges at any time without notice.

6. Health and wellness disclaimer

Our products are food products, not medicines. Any information about traditional uses, wellness benefits or ingredients is general information only and is not medical advice, a diagnosis or a cure for any condition. If you are pregnant, breastfeeding, taking medication, have allergies or a medical condition, consult a qualified health professional before consumption. You are responsible for checking the ingredient list for allergens before purchase and use. Herbal blends are caffeine-free only where expressly stated.

7. Orders and contract formation

Placing an order is an offer by you to buy. An order confirmation email or on-screen message only acknowledges receipt; it is not acceptance.
A binding contract is formed only when we dispatch the goods or send a dispatch confirmation.
We may refuse or cancel any order, in whole or in part, before dispatch, for reasons including stock unavailability, pricing or description errors, failed payment verification, suspected fraud, incomplete or undeliverable addresses, unusual order quantities, resale activity or breach of these Terms. If we cancel after payment, we refund the amount paid in full. This is our sole liability for a cancelled order.

8. Prices and errors

Prices are in Nepalese Rupees (NPR) unless stated otherwise, and include applicable taxes unless stated otherwise. Delivery charges are shown at checkout before you pay.
Prices may change at any time; the price that applies is the one shown when you place the order.
If a product is listed at an obviously incorrect price because of a technical or typographical error, we are not obliged to supply it at that price. We will contact you to either confirm the order at the correct price or cancel it with a full refund.

9. Payment

We accept payment by the methods shown at checkout, which may include QR payment (bank, mobile banking or wallet apps), cash on delivery (COD) and other gateways we enable.
QR payments: your order is processed only after the full payment has reached our account and been verified. You must upload a clear screenshot of the successful payment on the order page. An uploaded screenshot is not proof of payment until the funds are received. Orders unpaid or unverified within 48 hours may be cancelled automatically.
Cash on delivery: you must pay the full amount in cash at the time of delivery. Refusing a COD order without a valid reason (such as damage or a wrong item) causes us loss. We may recover the delivery and return costs from you, require advance payment for future orders, or decline future orders.
Fraudulent payments, chargebacks or payment disputes raised without first contacting us may lead to account suspension and recovery of costs, without affecting any other remedy available to us under law.

10. Delivery

Delivery is governed by our Refund, Returns & Shipping Policy. Delivery times are good-faith estimates. We are not responsible for delays caused by events outside our reasonable control, incorrect address details, the recipient’s unavailability or customs procedures. You must provide a complete and accurate delivery address and a reachable phone number.

11. Cancellations, returns and refunds

Cancellations, returns and refunds are governed exclusively by our Refund, Returns & Shipping Policy, which forms part of these Terms. Because our products are food items, change-of-mind returns are not accepted except as stated in that Policy.

12. Wholesale, corporate and international buyers

Business (B2B), wholesale, corporate gifting and bulk orders are subject to these Terms and to any written quotation, proforma invoice or agreement we issue. For such orders:

Payment terms are as stated on the quotation or invoice, normally full or partial advance payment.
Ownership of goods remains with us until we receive payment in full.
The buyer must inspect goods on receipt and report any shortage or defect in writing within 3 days. Goods not reported within this period are deemed accepted.
The buyer is responsible for import permits, food safety approvals, labelling requirements, duties and taxes in the destination country, unless agreed otherwise in writing.
Consumer-protection remedies apply only to consumers, not to business buyers, to the extent permitted by law.

13. Intellectual property

All content on the Website, including the name “The Great Himalayan Tea”, logos, product names, label and packaging designs, photographs, illustrations, text and videos, is owned by or licensed to us and protected by the Copyright Act, 2059 (2002), the Patent, Design and Trademark Act, 2022 (1965) and other applicable laws. You may not copy, reproduce, modify, distribute, resell or use any of it for commercial purposes without our prior written permission.

14. Reviews and user content

If you submit reviews, photos, comments or other content, you grant us a free, perpetual, worldwide, non-exclusive licence to use, reproduce, edit and publish it in connection with our business and marketing. You confirm the content is genuine, based on your own experience, and lawful. We may moderate or remove any content at our discretion. We do not publish fake reviews and do not allow others to post them.

15. Prohibited use

You must not:

use the Website for any unlawful, fraudulent or misleading purpose;
place false orders, impersonate any person or use another person’s payment details;
attempt to hack, overload, scrape or interfere with the Website or its security;
resell our products under our brand name without written authorisation;
post false, defamatory or abusive content about us, our staff or other customers.

16. Limitation of liability

To the fullest extent permitted by the laws of Nepal:

Our total liability for any claim arising from an order is limited to the amount you paid for the product(s) concerned.
We are not liable for any indirect or consequential loss, including loss of profit, business, opportunity or data, or for any loss caused by misuse, improper storage or preparation of the products, allergic reactions to declared ingredients, or failure to follow our instructions or the health disclaimer.
Nothing in these Terms excludes or limits our liability where it cannot be excluded under Nepali law, including liability for fraud or for rights you hold as a consumer under the Consumer Protection Act, 2075 (2018) and the E-Commerce Act, 2081.

17. Indemnity

You agree to indemnify and hold harmless The Great Himalayan Tea and its owners, staff and partners against any claims, losses, penalties and reasonable legal costs arising from your breach of these Terms, your misuse of the Website or products, false information you provide, or your violation of any law or third-party right.

18. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, landslides, floods, earthquakes, epidemics, strikes, bandhs, political unrest, government orders, fuel shortages, border or customs closures, courier failures, internet outages or cyber-attacks. Our obligations are suspended for as long as such an event continues.

19. Grievances and dispute resolution

Complaints can be made by email, phone/WhatsApp, in writing, or in person at our office, to our Grievance Officer at info@greathimalayantea.com or +977 9840176615. We register and acknowledge each complaint promptly and aim to decide it within 15 days, as required by the E-Commerce Act, 2081.
Before starting any legal proceedings, you agree to first try to resolve the dispute with us in good faith through our grievance process, and then, if unresolved, through mediation under the Mediation Act, 2068 (2011).
This does not prevent you from approaching the Department of Commerce, Supplies and Consumer Protection or any authority as permitted by law.

20. Governing law and jurisdiction

These Terms and all purchases are governed by the laws of Nepal. Subject to any mandatory consumer-protection provisions, the courts of Lalitpur District, Nepal, have exclusive jurisdiction over any dispute. International customers agree to this jurisdiction.

21. Electronic communications and records

You agree that notices, order confirmations and other communications may be sent electronically, and that our electronic records of orders, payments and communications are valid evidence of the transaction under the Electronic Transactions Act, 2063.

22. Changes to these Terms

We may update these Terms at any time by publishing a new version on this page. The version in force when you place an order applies to that order. Continued use of the Website after changes are posted means you accept them.

23. General

If any provision is held invalid or unenforceable, the rest remains in full force.
Our failure to enforce any right is not a waiver of that right.
You may not transfer your rights under these Terms without our written consent; we may transfer ours.
These Terms and the Policies form the entire agreement between you and us about their subject matter.
If these Terms are translated, the English version prevails to the extent permitted by law.

24. Contact

The Great Himalayan Tea, Lalitpur, Nepal · info@greathimalayantea.com · +977 9840176615