Last Updated: January 25, 2025
Introduction
Welcome to THE GREAT HIMALAYAN TEA (“we”, “us”, “our”). By accessing or purchasing from www.greathimalayantea.com, you agree to be bound by these Terms & Conditions, our Privacy Policy, and our Refund, Returns & Shipping Policy.
If you do not agree with these Terms, please do not use our website or services.
Business Information
Company Name: THE GREAT HIMALAYAN TEA
Location: Lalitpur, Nepal
Email: info@greathimalayantea.com
We operate as a premium tea producer and international exporter based in Nepal.
Eligibility to Use Our Services
By using this website, you confirm that:
- You are at least 18 years old, or are using the site under the supervision of a legal guardian
- You are legally capable of entering into binding contracts
Products & Descriptions
We make every effort to display our tea products accurately, including descriptions, images, and pricing. However, natural products may vary slightly in appearance, aroma, or flavor. Product images are for illustrative purposes only, and availability may change without notice.
Sourcing & Descriptive Information
References to origin, altitude, farming methods, organic practices, sustainability, or ethical sourcing are descriptive of our production and supply chain practices. Unless explicitly stated and certified, such references do not constitute regulatory guarantees or certifications.
Orders & Acceptance
Placing an order constitutes an offer to purchase. Orders are accepted only once payment is successfully processed.
We reserve the right to refuse or cancel any order due to pricing errors, stock limitations, fraud prevention measures, or regulatory or export restrictions.
Subscriptions & Recurring Orders
If we offer subscription-based or recurring tea deliveries, subscription terms will be clearly disclosed at checkout, including billing frequency, renewal terms, pricing, and cancellation methods. Customers may manage or cancel subscriptions at any time prior to the next billing cycle through their account or by contacting customer support. Where required by law, reminder notifications will be provided before renewal.
Pricing & Currency
All prices are displayed in the currency shown on the website. Prices exclude customs duties, import taxes, or local charges unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
Payments
Payments are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store or process payment card details.
By submitting payment information, you authorize the selected payment gateway to process the transaction.
Shipping & Delivery
Shipping terms are governed by our Refund, Returns & Shipping Policy. Orders are shipped from Nepal, and international shipments may be subject to customs inspections.
Delivery timelines are estimates only and not guaranteed. Customers are responsible for customs duties and import taxes.
Returns, Refunds & Cancellations
Returns and refunds are governed by our Refund, Returns & Shipping Policy. Due to the perishable nature of tea, returns are limited and subject to strict conditions.
Intellectual Property
All content on this website, including text, images, logos, product names, and packaging designs, is the exclusive intellectual property of THE GREAT HIMALAYAN TEA.
No content may be copied, reproduced, distributed, or used without prior written consent.
Prohibited Use
- Using the website for unlawful purposes
- Attempting to gain unauthorized access to systems or data
- Engaging in fraudulent transactions
- Violating export, customs, or food safety regulations
Disclaimer of Warranties
Our products and services are provided “as is” and “as available.” We do not guarantee uninterrupted website access, that products will meet individual taste preferences, or that international shipping will be free from customs delays.
Health & Wellness Disclaimer
Our teas are traditional food and beverage products. Any references on our website, packaging, or marketing materials to wellness, antioxidants, relaxation, digestion, or similar benefits are for general informational and cultural purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease and should not be considered medical advice. Individual experiences may vary. Customers should consult a qualified healthcare professional for medical concerns.
Limitation of Liability
To the maximum extent permitted by law, THE GREAT HIMALAYAN TEA shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the value of the order placed.
This does not limit rights that cannot be excluded under applicable law.
Consumer Protection Rights
Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws that cannot be lawfully excluded or limited.
Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, customs delays, transportation disruptions, or power or internet outages.
Wholesale (B2B) Customers
Wholesale orders may be governed by separate written agreements. Where applicable, such agreements shall prevail over these Terms.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Nepal. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nepal, unless otherwise required by applicable consumer protection laws.
Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Where changes materially affect customer rights or obligations, we will provide additional notice via our website or email where appropriate.
Contact Information
We are here to help. Reach out to the Great Himalayan Tea team via email at info@greathimalayantea.com, call us at +977 9840176615, or visit our office in Lalitpur, Nepal.